Definitivamente necesita mejorar porque:
In March 2010, my wife and I bought 2 beautiful (one for each of us)Panama Hats from Homero Ortega in Quito.Mine, after only fews days of wearing it got torn.I left 2 emails on their site, to no avail.I call the store last November (2011) and told the lady on the phone that I will send the hat to be repaired or reimplaced.I sent the hat and as of today (more than 3 months after I sent them the hat) February 2012, they kept my hat and never send me another or fix mine.How do you call that ?A very angry and frustrated customer.Jack Leger